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Frequently Asked Questions (FAQ)
Cancellation conditions vary according to the date on which the holiday or service is cancelled. They are indicated at every stage of the booking process: on the quote, on the online booking simulations and on the confirmation of the stay.
Beforehand and for optimum cover, it is advisable to take out comprehensive travel insurance with a specialist insurer.
2021: All room rentals, whatever the range, include: bathrobe, towels, slippers, 1 bottle of water placed in the room, access to the 1000 m² Spa and its swimming pool, wifi during the stay, tourist tax.
2022: from 1 January the tourist tax will no longer be icluded
The hotel is open 7 days a week outside the annual holiday period. The reception is open daily from 08:00 to 23:00.
Breakfast service is available from 07:30 am to 10:00 am every day
The swimming pool is open daily from 07:00 to 23:00.
The Spa area is open every day from 10 a.m. to 10 p.m.
Being in a small mountain village, some telephone networks do not work. Not all operators are yet established in our village.
The SFR network is the only one that works perfectly. However, you have free access to Wifi, and you have phones in all rooms if you want to call someone.
Free parking on site
Parking accessible to people with reduced mobility
Yes, recharging is free of charge and storage of the bike will be in the secure bike garage.
We have the "Accueil Vélo" label, which gives you access to repair equipment.
No, at the moment there is no charging point for electric cars.
An estimate is underway.
The nearest charging point is in Ribeauvillé (10kms).
Yes, all areas.
Yes for all types of payment.
Yes, extra charge of 20€ per animal and per night
Send your request by Email with the reference of the gift voucher to: firstname.lastname@example.org
The main facilities in the rooms are: Television, mini-refrigerator, coffee maker, hair dryer, telephone, safe, luggage rack, magnifying mirror, soap and shampoo dispenser, box of tissues.
On request at reception: kettle, iron, cot, extra pillow, separate duvets (limited number), disposable toothbrush.
No, however it is possible to have rooms side by side, on request and according to availability
Accessible from 16 years old, the practice is done without textile.
Yes, by prior reservation (by email or telephone) specifying the Day Spa or Night Spa formula desired as well as the number of people. Our different Day Spa formulas are visible on our website.
Subject to availability - limited number.
No, the SPA is reserved for all hotel guests
Yes, a small grocery shop CLIN d'OEIL NATURE (Rue Ste Anne) offering gift baskets, bread and pastries, fruit and vegetables and many other creations.
Opening hours 2023: Saturday from 8am to 11am. Variable hours.
The nearest supermarket is in Ribeauvillé (10kms).
Yes, on the premises of the town hall.
Open Mondays, Tuesdays and Thursdays. Opening hours vary.
Yes to ensure the safety of customers and employees
Route du Haut-Koenigsbourg
68590 Thannenkirch - Alsace - FRANCE
+33(0)3 89 73 10 01
TER Ribeauvillé station at 10km
Colmar TGV station (Ouigo) at 28km
Strasbourg International Airport at 61km
EuroAirport Basel-Mulhouse-Freibourg at 82km